Digital IT Support and Asset Management Platform
Manage IT requests, take control of your assets, and make processes transparent.
Heytica IT & Asset Management is a comprehensive management solution that combines IT requests (tickets), hardware & software assets, and organizational structure on a single platform.
Faster IT support processes
End-to-end asset tracking
Measurable, reportable IT operations
What is IT Support Management?
IT Support Management is a Ticket Management System that enables:
- Failure notifications
- Support requests
- User requests
processes that occur within the company to be centrally communicated to the IT unit, resolved, and transparently fed back to the relevant user.
Heytica IT & Asset Management eliminates email chaos and scattered communication.
Centralize Your IT Operations
Manage all technical service requests from a single platform with Heytica IT Support module. Track asset lifecycle with QR barcode asset tracking and ensure process transparency with smart ticket routing.
What Can You Manage with IT & Asset Management?
Organization Structure Management
Digitally define your entire organization structure.
- Group Companies: Management of parent and subsidiary companies
- Locations: Locations where companies operate
- Departments: R&D, Planning, Purchasing, etc. units
Benefit: Clear organization chart even in large structures.
Asset Management
Record all IT assets department-based.
- Fixed asset number
- Product model and serial number
- Automatic QR barcode generation and printing
Benefit: The question "Who owns this device, where is it?" is answered with one click.
Manufacturer & Product Model Management
Systematize the technical infrastructure of all purchased products.
- Manufacturer information
- Product models linked to manufacturer
- Standard and consistent asset records
Benefit: Confusion and missing information in inventory is eliminated.
Project Management
Track IT projects conducted on a company and location basis.
- Project status
- Related company and location
- Process-based visibility
Benefit: Control and traceability in IT projects.
Ticket Management
Manage IT requests from users end-to-end.
- Open, ongoing and completed requests
- Responsible person, status and date-based tracking
- Automatic notification email when request is completed
Benefit: Faster solutions, more satisfied users.
Ticket Title & Subject Management
Make requests systematic and organized.
- Automatic grouping by request title
- Easier prioritization for IT managers
Benefit: Organized IT workflow instead of chaotic requests.
Contract Management
Track your IT and service contracts from a single center.
- Contract duration
- Contract status
- Company-based contract tracking
Benefit: Expired contracts won't be a surprise.
End User Management
Systematically manage users who create IT requests.
- User information
- Ticket-user automatic matching
- Request history
Benefit: Who requested what is clear and traceable.
Reporting
Heytica IT & Asset Management provides a powerful control center for IT managers.
Main Screen (Dashboard)
- Open / closed ticket status
- Asset distribution
- Department-based requests
- Process performance
Benefit: Manage IT operations from a single screen.